Last week I was shopping at The Warehouse, when
I was approached by a tall looking fella called Blair, who asked me if I was a
local.
As I live 3 corners from The Warehouse, I said
that yes I was!
He then asked me if I would like to be part of
a Focus Group, which started at 6pm {it was already 4.30pm, so I had to get my
skates on with dinner etc}, if I did attend the 90 minute meeting, I would be
rewarded with a $50 The Warehouse Gift Card!
Of course I said yes, because I have lots to
talk about as a customer of The Warehouse, + the $50 Gift Voucher would come in
so handy.
I asked the lady at the checkout to put all my
goodies on hold, because I would be back later that night to pick up the
goodies that I had decided I really needed to purchase!
The Focus Group was great, there were approximately
10 customers, and 6 The Warehouse personal, some from Head Office in Auckland, the
Branch Manager, key personal from our local The warehouse, and of course Blair
from Head Office too.
There were 5 topics we discussed, and we all
talked one at a time, answering with our personal view on different topics, and
subtopics, and the meeting was taped, so they could digest and deconstruct the
meeting afterwards.
One of the most useful topics discussed was the
Christmas Club, which I knew nothing about.
I seemed to be the youngest person there, and
the only with a physical disability. Blair
had no idea that I walked with aid if a cane, as it was in my shopping trolley!
I mentioned that anything stocked below my knee
line, I couldn’t see or access.
The width of the isles was too narrow for people
with disability, and I had many other answers and suggestions.
It was a really great Focus Group, and I am so
pleased as to how we as customers were listened too.
It was also really interesting listening to the
staff, as they all genuinely loved working at The Warehouse, and would not
consider working for another business.
One of the people there had been an employee of The Warehouse for 20
years!
Once the meeting finished, I dashed back to the
Warehouse to pick up my goodies.
LOL and another couple of ladies had the same thought
as we all laughed when we saw each other there!
Key
Links:
The
Warehouse, please click here
The Warehouse, Christmas
Club, please ckick here
The Warehouse, Store
Locator, please click here
Careers
at The Warehouse, please click here
All in all, Tuesday turned out to be a fab day!
Thanks Blair and the Team at The Warehouse!
